Answers for renters and owners using Nerbor across Georgia.
Nerbor is a peer-to-peer equipment rental marketplace where locals can list tools and machinery, and renters can book them for short-term projects.
Yes. You need an account to request bookings, pay securely, message owners, and track booking updates.
Yes. Owners can configure pickup and delivery options per listing so renters can choose what works best.
Open a listing, choose your dates, review pricing, and submit your request through checkout. You will see status updates as the owner responds.
Checkout shows a full cost breakdown before confirmation. Payments are processed securely through Stripe so both sides have a clear transaction record.
Yes. Cancellation options depend on booking status and timing, and available actions are shown directly in your booking details page.
Late returns can trigger late fees according to platform and listing rules. Any related charges are shown in booking financials.
Use in-app messaging tied to the booking or listing so all communication stays in one thread.
You can report the issue in-platform and open a dispute when needed. This gives admins a record to review and resolve the case.
From your dashboard, create a listing, add photos and details, set pricing and availability, then publish when everything is ready.
Yes. Owners can approve or decline requests, and booking state updates are tracked in your dashboard.
Owners can review earnings and transaction history in the dashboard. Payment processing and connected payout flows are handled through Stripe, and payout-related status appears in the earnings and transactions views.
When verification is required, identity checks are handled through Stripe Identity. This helps reduce fraud risk and supports safer transactions.
Yes. Listings can be paused and later unpaused, which is useful when equipment is temporarily unavailable.
After completed rentals, participants can leave reviews. Ratings and review counts appear on listings and owner trust surfaces.
Document the issue and open a dispute through the booking flow. Keeping messages and evidence in-platform helps with resolution.
