Managing your account and access
Update essential details, recover access, and respond to account restrictions.
Quick answer
Keep your contact details current, use the password-reset flow if needed, and follow any account-status instructions shown in Nerbor.
Keep account details current
Review your profile, address, verified phone, notification preferences, and security settings from My Account. Accurate contact information helps with verification, booking coordination, and account recovery.
Reset or change your password
- 1
Open Forgot password
Start from the sign-in page or choose Change password in account security.
- 2
Check your email
Use the secure reset link sent to the address on your account.
- 3
Choose a new password
Use a unique password you do not use on another service.
If you lose access to email or phone
If you can still sign in, update available contact and security settings immediately. If sign-in or two-factor verification blocks access, contact Nerbor Support with the account email and a clear description of what changed.
Never send sensitive credentials
Nerbor Support will not ask for your password, one-time verification code, or full payment-card number.
Understand account restrictions
A flagged, suspended, frozen, or verification-expired account may be unable to begin new rentals or advance certain booking actions. Follow the banner or account-status instructions shown in Nerbor.
Protective actions—such as returning an item, resolving a case, or contacting support—remain available where required.