Preparing for pickup and return
A practical checklist for a clear, documented item handoff.
Quick answer
Confirm logistics in Messages, inspect the item together, and upload condition photos at both handoffs.
Before pickup
- Review the confirmed time and private pickup or delivery details in the booking.
- Ask about accessories, fuel, batteries, or operating instructions.
- Bring identification and any transport supplies the item requires.
At the handoff
- 1
Inspect the item together
Check its condition, included parts, and basic operation before leaving.
- 2
Take clear photos
Capture every side and any existing wear in the booking evidence workspace.
- 3
Confirm the handoff
Use the booking action so the rental record reflects what occurred.
Before return
Return the item by the scheduled end time and in the agreed condition. Nerbor provides a 30-minute grace period, after which late fees may begin.
If timing changes, contact the owner in Messages. An extension is only effective after the owner approves it in Nerbor.
Finish the return
- 1
Add return photos
Document condition immediately before the handoff.
- 2
Mark returned
The renter records the return in the booking.
- 3
Owner confirms
Confirmation moves the booking toward settlement and hold release.