Bookings & cancellations
Booking cancellation policy
A detailed breakdown of refund components for each cancellation window.
5 min readUpdated July 30, 2026
Quick answer
The refund changes after owner approval and at the 48-hour and 24-hour marks before the rental begins.
Before owner approval
A renter who cancels while the request is still pending owner approval receives a full refund. If the owner declines or does not respond within 24 hours, the booking is also cancelled with the applicable full refund.
48 or more hours before the rental
- The renter-facing rental charge is refunded.
- Delivery, tax, and renter service-fee charges are refunded.
- The owner-side platform fee is retained.
- Any security deposit is returned or its authorization hold is released.
24–48 hours before the rental
- 50% of the rental amount is refunded.
- Proportional tax and renter service fee are refunded.
- Delivery is not refunded.
- The full security deposit is returned or its authorization hold is released.
Less than 24 hours before the rental
The cancellation is recorded, but the policy provides no refund for an approved booking cancelled within 24 hours of the rental start.
Review the booking before confirming
The cancellation screen shows the server-calculated refund for that booking. This guide summarizes the current policy; the Terms of Service govern if there is a conflict.