Cancelling a booking and understanding refunds
What happens when you cancel, how timing affects your refund, and where to track the money.
Quick answer
Your refund depends on when you cancel and whether the owner has approved the booking.
Before you cancel
Open the booking and review the refund estimate before confirming. The estimate reflects the booking status and how close the cancellation is to the rental start.
If the owner cancels, declines, or does not respond within 24 hours, the renter receives a full refund and any deposit hold is released.
How to cancel a booking
- 1
Open your booking
Go to My bookings and select the reservation you want to cancel.
- 2
Choose Cancel booking
The action appears when cancellation is available for the booking.
- 3
Review the refund before confirming
Check the itemized estimate and cancellation policy, then confirm.
Refund estimate based on this booking’s cancellation policy.
Cancel bookingWhen your refund arrives
- 1
Cancellation confirmed
The booking records the cancellation and refund amount.
- 2
Refund submitted
Nerbor sends eligible funds back to the original payment method.
- 3
Bank processes refund
Most refunds appear within 5–10 business days.
Security deposits and payment holds
Eligible cancellations release any security deposit authorization. Because the hold was not a completed charge, the release can look different from a refund.
A hold may simply disappear
An authorization hold may disappear from pending activity instead of appearing as a separate refund. Timing depends on your bank.